This Service Fulfillment Policy outlines the general process by which Curbgrasscut accepts customer bookings, processes service requests, schedules on-site visits, and completes lawn mowing services.

Curbgrasscut provides appointment-based on-site services rather than the delivery of standard retail goods. Therefore, “service fulfillment” as described in this policy refers primarily to service personnel traveling to the customer’s designated property and completing the agreed-upon lawn mowing or related services at the scheduled time.

We are committed to providing customers with clear service arrangements through a transparent booking process, a defined scope of service, and detailed pricing information, while ensuring our operations comply with applicable UK consumer protection and data protection regulations.

  1. Service Deposits and Pricing

Unless explicitly stated otherwise on the relevant service page, certain prices displayed on the Curbgrasscut website may represent only the “service deposit” required to book the service.

The service deposit is primarily used to:

Record the customer’s service booking;

Reserve an available service slot and initiate the appointment process;

Handle administrative tasks related to the booking.

This deposit does not necessarily represent the final total cost of the lawn service required by the customer.

The final service cost may vary based on actual service conditions, such as:

Lawn area;

Lawn height and growth condition;

Areas requiring mowing;

Condition of lawn edges and surrounding areas;

Garden access and on-site accessibility;

Presence of steps, narrow passages, or other access restrictions;

Requirement for additional grass clipping cleanup;

Service options selected by the customer;

Actual workload on-site.

If the workload requested by the customer significantly exceeds the original booking scope, Curbgrasscut will explain the relevant costs and service details to the customer before providing any additional paid services.

Upon confirmation, the customer will have the opportunity to review applicable additional charges and decide whether to proceed with the service.

  1. Booking Processing and Appointment Confirmation

Once the customer successfully pays the service deposit using a designated payment method, the booking request enters Curbgrasscut’s processing workflow.

We review service requirements based on the information submitted by the customer, including:

Service address;

Appointment date;

Selected service options;

Basic condition of the lawn;

On-site accessibility;

Special requests made by the customer. To ensure our systems and staff can accurately process bookings, information submitted via the website (such as names, addresses, dates, service descriptions, and other booking details) must be entered in English, as required by the site. Submitting a booking request does not constitute final confirmation of the appointment.

A service appointment is considered officially confirmed only after Curbgrasscut has verified the necessary information and confirmed the appointment date, time, and service arrangements with the customer.

  1. On-site Lawn Care Services

Curbgrasscut will travel to the service address provided by the customer to perform lawn mowing services based on the confirmed booking details.

To ensure the service proceeds smoothly, the customer should:

Ensure service personnel have unobstructed access to the service area at the scheduled time;

Provide an accurate and complete service address;

Provide advance notice regarding garden entrances, gate locks, or other access methods;

Provide advance notice of any special site conditions that might affect the work;

Ensure the lawn area is free of items that would significantly hinder mowing operations;

Remove obstacles such as toys, tools, furniture, or gardening equipment beforehand if necessary;

Provide accurate information regarding the lawn size and service area;

Disclose any special site conditions at the time of booking.

If the actual condition of the lawn differs significantly from the information provided at the time of booking (e.g., a substantial increase in lawn area, excessive weed growth, or inability to access the site), Curbgrasscut may need to re-evaluate the service arrangements.

Where reasonably practicable, we will communicate with the customer to discuss adjusting the scope of service, modifying the appointment, or rescheduling the service based on the specific circumstances.

  1. Appointment Changes and Service Completion

If a customer needs to change the appointment date, time, service address, or scope of service, please contact Curbgrasscut as soon as possible.

Appointment changes are subject to current scheduling and resource availability; therefore, we cannot guarantee that all requests to reschedule or modify appointments can be accommodated.

If a customer adds new services, or if requested changes result in a significant increase in workload, the scope of service and associated costs may need to be reconfirmed.

Generally, the service is considered concluded once the confirmed mowing and related service tasks have been completed.

If a customer discovers issues related to the confirmed scope of service after completion, please contact us promptly so the matter can be addressed based on the specific circumstances.

  1. Cancellations, Refunds, and Consumer Rights

Curbgrasscut handles customer service appointments in accordance with applicable UK consumer protection laws and relevant regulations.

Depending on the specific transaction, customers may be entitled to statutory consumer rights regarding service cancellation, refunds, service quality, and contractual matters.

This service policy is not intended to exclude or limit consumer rights that cannot be excluded or limited under applicable law.

Requests for cancellation, rescheduling, and refunds will be processed in accordance with Curbgrasscut’s published cancellation and refund policy and any mandatory legal provisions applicable to the specific transaction.

If the service has already commenced, work already completed may affect how cancellations and refunds are handled; the specific outcome will be determined based on applicable law and relevant service terms.

  1. Service Delays and Unforeseen Circumstances

On-site lawn services may be affected by circumstances beyond Curbgrasscut’s reasonable control, such as:

Adverse weather conditions;
Heavy rain, snow, icy conditions, or other weather unsuitable for outdoor work;
Road or traffic conditions;
Temporary inability to access the property;
Inaccurate or incomplete information provided by the customer;
Unforeseen obstacles on-site;
Unexpected equipment or operational issues;
Other unforeseen factors affecting the service schedule.

If we anticipate that the above circumstances will significantly impact the appointment time or service completion, we will contact the customer as soon as reasonably practicable.

Depending on the situation, we may consult with the customer to adjust arrival times, modify service arrangements, or reschedule the appointment. Providing accurate and complete information about the property and lawn at the time of booking helps minimize unnecessary delays.

7. Website Images and Service Examples

Curbgrasscut aims to showcase its lawn mowing and garden maintenance services through photos, illustrations, and other visual content on the website.

The photos, illustrations, sample images, and other visual materials on the website may consist of original content or legally licensed assets; these are primarily intended to help customers understand the types of services offered and typical work scenarios.

Images on the website do not guarantee that the exact same equipment, tools, or personnel will be used for every service visit, nor do they promise identical visual results for every service.

Actual service outcomes may be influenced by various factors, including grass species, weather conditions, grass height, ground conditions, property characteristics, site accessibility, and the specific services selected by the customer.

  1. Customer Contact Information

If you have any questions regarding service bookings, scheduled visit times, the scope of lawn mowing, service execution, pricing, or other related matters, please contact the Curbgrasscut customer support team.

To help us locate your booking information more quickly, we recommend providing the following details when contacting us:

Booking reference number;
Name used at the time of booking;
Contact email address;
Phone number;
Service address;
Detailed description of the service.

Address: 156 Brabham Crescent, Streetly, Sutton Coldfield B74 2BW, United Kingdom
Phone: +44 7999 292827
Email: mowing@curbgrasscut.com

Curbgrasscut is committed to providing clear service information and reasonable scheduling, ensuring customers understand the entire process—from submitting a service request and confirming an appointment to the completion of the on-site lawn mowing service.