Curbgrasscut provides professional on-site lawn mowing services, primarily catering to residential customers and eligible commercial properties in the UK. Depending on the service package selected, we offer lawn mowing, edging, basic cleanup of grass clippings, and other items explicitly listed in the chosen service.

As factors such as lawn size, grass height, ground conditions, accessibility, site environment, and specific customer requirements vary by property, the specific scope of work for each visit may differ. Therefore, the actual service provided will be based on your selected package, the property information you submitted, and the service arrangements confirmed by both parties prior to the appointment.

Curbgrasscut is committed to clear and transparent pricing. We will not add items or charges beyond the original scope of service without prior communication and confirmation from the customer. If on-site conditions differ significantly from the information initially provided—potentially requiring additional work—we will explain the situation to the customer and obtain confirmation before proceeding with any extra services.

Website Pricing and Service Deposits

Please note that prices displayed on certain service pages of the Curbgrasscut website may represent only a “service deposit” rather than the final total price for the lawn maintenance service.

The service deposit serves to confirm the customer’s intent to use the service, reserve an appointment time, and initiate the service scheduling process.

The final service cost may be determined based on the following factors:

Lawn size and specific areas requiring maintenance;

Current grass height and overall condition;

Presence of severe weed infestation or overgrowth;

Site accessibility;

Need for additional edging or cleanup of clippings;

Specific service package selected by the customer;

Required labor hours and actual on-site conditions.

If the information provided indicates that the final cost to complete the work will exceed the initial deposit amount shown on the website, Curbgrasscut will inform the customer of the applicable fees and scope of work before providing any additional services.

Payment of a service deposit does not authorize Curbgrasscut to charge any additional fees that have not been previously disclosed to or confirmed by you.

Before booking a service, customers should carefully review the service details, booking requirements, cancellation policy, and refund terms to ensure the selected service meets their needs. Service Booking and Appointment Confirmation

Once the customer has successfully paid the applicable service deposit, Curbgrasscut will review the submitted appointment details and coordinate the on-site service based on the service area, date, and staff availability. Final appointment confirmation is subject to service availability, the customer’s location, the requested date, scheduling, and the information provided.

To ensure the appointment proceeds smoothly, the customer must provide truthful, accurate, and complete information, including:

Customer name;

Contact phone number;

Email address;

Service address;

Preferred service date;

Information regarding the lawn and yard;

Site access details;

Special service requests;

Other important information that may affect service scheduling.

Errors, omissions, or significant discrepancies between the information provided and actual site conditions may affect the appointment time, scope of service, or final cost.

All appointment forms, service descriptions, and related information must be submitted in English as required by the website to ensure Curbgrasscut can accurately process service arrangements.

Property Access and Service Conditions

The customer must ensure that service personnel have reasonable access to the lawn area requiring mowing at the scheduled appointment time.

The customer should inform Curbgrasscut in advance of any factors that might affect standard service, such as locked gates, enclosed garden areas, narrow passageways, specific access restrictions, or other obstacles.

If service personnel encounter unexpected conditions upon arrival, we may need to adjust service arrangements based on the actual situation. If site conditions make it impossible to safely or practically complete the scheduled service, we will discuss potential solutions with the customer, such as modifying the scope of service, rescheduling the appointment, or issuing a refund in accordance with applicable policies.

We encourage customers to clear obvious obstacles from the lawn before service begins—such as large toys, tools, gardening equipment, or other items that might impede mowing operations.