Curbgrasscut respects the privacy of individuals who visit our website, inquire about services, book appointments, or use our on-site lawn mowing and garden maintenance services.

This privacy policy outlines how Curbgrasscut collects, uses, stores, and protects personal information related to our website and customer service activities. We process personal information in accordance with applicable UK data protection and privacy laws and comply with relevant data protection requirements where applicable.

  1. Privacy Contact Information and Data Controller

If you have any questions regarding the collection, use, or storage of personal information, or about this privacy policy, please contact us via the following methods:

Brand: Curbgrasscut
Address: 156 Brabham Crescent, Streetly, Sutton Coldfield B74 2BW, United Kingdom
Phone: +44 7999 292827
Email: mowing@curbgrasscut.com

Curbgrasscut is responsible for managing personal information obtained through the website, the booking process, and customer service channels, and for complying with applicable data protection laws and requirements specific to the processing activities.

  1. Personal Information We May Collect

Depending on how you interact with Curbgrasscut, we may collect the following categories of information:

Name;
Email address;
Phone number;
Service address;
Information related to the lawn or garden;
Lawn size and service area details;
Preferred appointment dates and times;
Selected services;
Order numbers, booking reference numbers, or transaction details;
Service deposits and payment transaction information;
Records of communication with the customer;
Information submitted via contact forms and booking forms;
Website usage and visit information;
IP address, browser, device, and other technical information;
Information required to fulfill legal, tax, accounting, or regulatory obligations.

We strive to collect only the information necessary to process customer inquiries, schedule on-site services, manage appointments, and fulfill related legal obligations.

3. Information You Provide

We may collect your personal information when you:

Browse or use the Curbgrasscut website;
Submit a contact form;
Inquire about mowing services;
Request services or information regarding services;
Schedule an appointment;
Pay a service deposit;
Provide details about your property and lawn; reschedule an appointment or modify service details;
Contact customer support;
Inquire about existing orders or service records.

Customers should ensure that the information provided is accurate, complete, and sufficient for us to process the relevant service requests.

Please do not submit sensitive personal information unrelated to the service via standard email or website contact forms.

  1. Service Deposits and Transaction Records

Unless explicitly stated otherwise on specific service pages, certain amounts displayed on the Curbgrasscut website may represent a “service deposit” for scheduling an on-site visit, rather than the final, total price of the service.

Deposits and related transaction information may be used to:

Confirm service appointments;
Record payment status;
Schedule on-site services;
Verify selected services;
Manage applicable service fees;
Maintain relevant order and business records.

If a customer’s request for additional services results in a change to the scope of work, we may need to confirm details and costs with the customer before providing the additional paid services.

Transaction records will be retained for a reasonable period necessary for order management, customer service, and compliance with applicable legal, accounting, tax, and regulatory obligations.

  1. How We Use Personal Information

Curbgrasscut may use personal information for the following purposes:

Responding to customer inquiries;
Processing lawn mowing service appointments;
Confirming service addresses and site details;
Scheduling dates and times for on-site services;
Assessing lawn size, condition, and service requirements;
Processing service deposits and related transactions;
Managing orders, cancellations, rescheduling, and refunds;
Providing customer support;
Maintaining the proper functioning of the website;
Enhancing the security of the website and online services;
Preventing, detecting, or investigating fraud and unauthorized activities;
Complying with applicable legal, tax, accounting, and regulatory obligations.

We will not use collected information for purposes unrelated to the services and business activities described in this policy, unless permitted by law, necessary for contract performance, or appropriately authorized.

  1. Legal Basis for Data Processing

We select the appropriate legal basis for specific processing activities in accordance with the applicable UK data protection legal framework.

This may include:

Contract/Service Requirements
Information processed to arrange, manage, and fulfill lawn mowing and related services requested by the customer.

Pre-service Communication
Information required to respond to customer inquiries, assess property details, provide service information, and assist customers in scheduling services.

Legal Obligations
Data processing carried out to comply with applicable laws, tax requirements, accounting regulations, regulatory provisions, or lawful requests from government and law enforcement agencies.

Legitimate Interests
Information processing that is reasonably necessary—subject to legal requirements—to maintain website security, manage services, handle customer requests, prevent fraud, and ensure normal business operations.

Consent
For specific processing activities where the law explicitly requires consent, we will obtain the customer’s consent as prescribed.

  1. Customer Communication

We may use the contact details provided by customers to communicate important information regarding appointments and services, including:

Appointment confirmations;
Dates and times for on-site services;
Service arrangements;
Scope of service;
Payment records;
Appointment changes;
Service cancellations or refunds;
Customer inquiries;
Other information directly related to the requested services.

Where certain marketing communications legally require customer consent, we will obtain such consent as prescribed and provide compliant methods for unsubscribing or managing preferences.

  1. Payment Information and Security

Online payments made via the Curbgrasscut website may be processed by secure third-party payment processing services and the website’s checkout system.

Curbgrasscut will not proactively request customers to send full bank card numbers, card security codes, or complete payment credential details via email or contact forms.

We may receive limited transaction information, such as:

Payment status;
Transaction reference information;
Payment amount;
Payment records related to the order.

Customers should complete payments using the secure checkout process designated on the website and avoid sending full payment card details via email or standard contact forms.

  1. Cookies and Similar Technologies

The Curbgrasscut website may use cookies and similar technologies to support basic website functions, maintain user sessions, handle the appointment process, improve website performance, and ensure website security.

Certain cookies may be essential for the proper functioning of the website. If applicable law requires user consent prior to the use of certain non-essential cookies or similar technologies, we will provide an appropriate consent mechanism where applicable.

  1. Website and Technical Information

When you visit the Curbgrasscut website, the system may automatically process certain technical information.

Depending on the specific configuration of the website, this information may include:

IP ​​address;
Browser type;
Operating system;
Device type;
Access time;
Referring page;
Basic website interaction information.

This technical data helps us maintain the stable operation of the website, troubleshoot technical issues, detect suspicious activity, and enhance the website’s security and performance.

  1. Contact Forms and Customer Support

Information submitted by customers via contact forms, email, booking pages, or other customer support channels may be used for the following purposes:

Understanding customer service needs;
Responding to inquiries;
Locating existing appointments;
Confirming service addresses;
Scheduling on-site services;
Processing orders and related requests;
Providing customer support.

To ensure accurate recording of service information, details such as dates, addresses, service descriptions, and other necessary text submitted via website forms must be entered in English, as required by the website.

  1. Disclosure of Personal Information

Curbgrasscut does not sell customers’ personal information.

To operate the website and provide services, and where there is a legitimate business need and compliance with legal requirements, we may disclose necessary information to the following categories of third parties:

Website hosting and technical service providers;
Online payment processing service providers;
Website and system maintenance service providers;
Personnel or service staff involved in confirmed on-site services;
Customer support and administrative service providers;
Professional advisors or business service providers;
Government agencies, regulatory bodies, or law enforcement agencies.

Third parties may only process relevant information to the extent necessary to provide their services and must fulfill their information protection obligations in accordance with applicable data protection laws.

  1. International Data Transfers

Some of the service providers we use for website hosting, payment processing, technical support, or other business operations may process personal information outside the UK.

If personal information needs to be transferred or processed outside the UK, Curbgrasscut will take appropriate measures to protect the information to the extent required by applicable law.

If information is processed in a country or region with different data protection laws, local laws may, in certain circumstances, grant government agencies or legally authorized bodies the right to access the information.

  1. Retention of Personal Information

We do not retain customers’ personal information indefinitely.

Personal information may be retained for a period reasonably necessary to:

manage customer relationships;

complete appointments and service records;

process payments;

resolve order disputes;

maintain necessary business records;

fulfill legal, accounting, tax, or regulatory obligations.

When the information is no longer reasonably required to be retained, we will securely delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable requirements.

  1. Information Security

Curbgrasscut employs reasonable technical, organizational, and administrative measures to protect personal information and mitigate the risk of unauthorized access, disclosure, modification, misuse, loss, or destruction.

Depending on the circumstances, security measures may include:

secure website connections;

access controls;

restrictions on administrative privileges;

password protection;

system security measures;

appropriate data management processes.

Although we take reasonable measures to protect information, no method of internet transmission or electronic storage can completely guarantee the absence of security risks.

Therefore, customers should not send full payment card details or other highly sensitive information via insecure communication channels.

  1. Privacy Rights for UK Customers

Under applicable UK data protection laws, individuals may have rights regarding their personal information.

Depending on the circumstances, these rights may include:

requesting access to the personal information we hold about you;

requesting the correction of inaccurate or incomplete information;

requesting the deletion of your personal information where required by law;

restricting our processing of your personal information in certain circumstances;

objecting to certain processing activities where applicable;

requesting to receive relevant personal information in a portable format where permitted by law;

lodging a complaint regarding the processing of personal information.

These rights do not apply in all situations, and their scope may be limited by legal provisions.

  1. Requests Regarding Personal Information

If you wish to exercise your applicable data protection rights, you may contact Curbgrasscut using the contact details provided in this policy.

To ensure the security of customer information, we may request necessary information to verify your identity and locate relevant records.

Depending on the specific request, we may ask for the following information:

Name;
Contact email address;
Phone number;
Order number or appointment number;
Other necessary information related to the services in question.

We will process valid requests within the timeframes stipulated by applicable data protection laws and may apply necessary exceptions or restrictions where permitted by law.

  1. Information Regarding Children

Curbgrasscut’s services are primarily intended for adults who are legally eligible to enter into service agreements.

We do not knowingly collect personal information from children where prohibited by law.

If a parent or legal guardian believes that a child has submitted personal information to us without proper authorization, please contact us using the details provided in this policy; we will review and address the matter on a case-by-case basis.

  1. Third-Party Websites and Services

The Curbgrasscut website may contain links to third-party websites, payment platforms, or other external services.

This privacy policy applies only to Curbgrasscut’s own website and information processing activities; it does not apply to the privacy practices of independent third-party websites or platforms.

When accessing third-party websites or services, customers should review the relevant third party’s privacy policy and terms of service.

  1. Changes to This Privacy Policy

Curbgrasscut may update this privacy policy to reflect changes in website functionality, service offerings, business operations, or applicable laws.

The updated policy will be posted on this page, with details regarding the update or the effective date noted where appropriate.

We encourage customers to check this page periodically to stay informed about our latest privacy practices. 21. Privacy Contact Information

If you have any questions regarding this privacy policy, how we handle personal information, or your data protection rights, please contact us via:

Phone: +44 7999 292827
Email: mowing@curbgrasscut.com

Curbgrasscut places great importance on the proper use and protection of customer personal information and is committed to handling information collected during inquiries, appointments, payments, and on-site mowing services in a transparent and responsible manner.